Terms and Conditions
Effective Date: October 19, 2025
Last Updated: October 19, 2025
1. Introduction
Welcome to Maternally Melanated (“we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your use of our website, products, and services, including subscription boxes, gift cards, and digital content available through www.maternallymelanated.com.
By accessing or purchasing from our website, you agree to these Terms. Please read them carefully before using our services.
2. Eligibility
You must be at least 18 years old or have parental/guardian consent to make purchases or create an account on our site.
By using our website, you represent that the information you provide is true, accurate, and current.
3. Products & Subscriptions
a. Product Availability
All products and subscription boxes are subject to availability. We reserve the right to modify or discontinue any item at any time without notice.
b. Subscription Plans
Our subscription boxes renew automatically based on the plan selected (monthly, quarterly, or seasonal).
By purchasing a subscription, you authorize us to charge your payment method at the beginning of each renewal period until you cancel.
c. Cancellations
You may cancel your subscription anytime before your next billing date to avoid further charges. Once a box has been processed or shipped, it cannot be canceled or refunded.
To cancel, log into your account or contact us at subscriptions@maternallymelanated.com.
d. Pricing Changes
Prices for our boxes or subscription plans are subject to change. Any price adjustments will be communicated in advance via email or website notice.
4. Payment & Billing
We accept major credit cards, PayPal, and other payment options available at checkout.
By providing payment information, you confirm that you are authorized to use the payment method.
All prices are listed in USD unless otherwise stated.
Maternally Melanated is not responsible for additional bank or currency fees.
5. Returns, Refunds & Exchanges
Due to the personal and hygiene-related nature of our products, all sales are final.
We do not accept returns or exchanges once a box has shipped.
If an item arrives damaged or missing, please contact support@maternallymelanated.com within 7 days of delivery with your order number and photos.
We will offer a replacement item or store credit at our discretion.
For full details, please refer to our Return & Refund Policy.
6. Shipping & Delivery
We currently ship within the United States.
Processing times and delivery estimates are provided at checkout but may vary due to carrier delays or holidays.
Once an order has shipped, Maternally Melanated is not responsible for lost or stolen packages.
Please ensure your shipping information is correct before completing your purchase.
If a package is returned as undeliverable, we can reship it for an additional postage fee.
7. Gift Cards
Maternally Melanated gift cards are non-refundable and cannot be redeemed for cash.
They may only be used toward purchases made on www.maternallymelanated.com.
8. Promotions & Discounts
Promotional codes or offers cannot be combined unless otherwise stated.
Discounts are valid for one use per customer and may expire without notice.
9. Intellectual Property
All content on this website — including text, logos, images, product designs, and branding — is the property of Matriark LLC and is protected by copyright and trademark laws.
You may not reproduce, copy, distribute, or use any materials without our express written permission.
10. Limitation of Liability
Matriark LLC is not responsible for:
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Any allergic reactions or sensitivities caused by product ingredients
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Delays, shipping errors, or circumstances beyond our control
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Damages resulting from misuse of products
Our products are intended for personal wellness use only. Always review product ingredients and consult your healthcare provider if you are pregnant, breastfeeding, or have medical concerns.
11. Privacy
Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Termination
We reserve the right to suspend or terminate your account or access to our site if you violate these Terms or engage in fraudulent, harmful, or inappropriate activity.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.
Any disputes shall be resolved through mediation or arbitration in Harris County, Texas.
14. Contact Information
If you have any questions about these Terms, please contact us:
📧 legal@maternallymelanated.com
🌿 Maternally Melanated LLC
🌐 www.maternallymelanated.com